Vendor Affinity Program Spotlight: ADAS Diagnostic Solutions

by Alana Quartuccio

A vehicle is not completely repaired unless it has been recalibrated. This statement is not only true in today’s world where just about every vehicle contains some ADAS technology; it’s also why ADAS Diagnostic Solutions has grown so rapidly in just under two years’ time. 

ADAS Diagnostic Solutions was born under the Fuller Automotive umbrella. The Fuller family has been at the forefront of automotive repair for 110 years and today operates the Auburn-based Fuller Automotive & Tire, Fuller Collision Center and their most recent venture, ADAS Diagnostic Solutions, which opened in 2022 and has since picked up so much speed that the calibration business has already outgrown its original location. 

“Back in 2018, we began exploring ADAS, attending I-CAR classes and taking a full interest in it,” relays ADAS and Diagnostic Specialist Mike Ambrosino, who has been working with the Fuller Automotive team since 2009 as an estimator before he absorbed his current role. “When COVID hit, we decided to invest in some targets and began doing some calibrations in late 2020. In February 2021, we purchased our first Autel calibration system and began doing in-house calibrations at Fuller.” 

Shortly thereafter, they started picking up jobs from other area shops that lacked the resources to perform calibrations. That is when they “discovered there was a huge need for other shops, to not only get calibrations done, but to have this work performed in a timely manner.” According to Ambrosino, dealerships were scheduling a week or two out. “We were able to provide this resource and fill that gap.” 

In October 2022, ADAS Diagnostic Solutions officially opened its doors. Less than two years later, they moved to a new location, just next door at 3 Jerome Avenue, Auburn. The new building is three times the size of the original, allowing ADAS Diagnostic Solutions the space to service more vehicles. Because growth is happening so rapidly, they are working on additional locations to serve the Milford, Framingham and Marlborough areas. “We are really excited about those opportunities,” shared Ambrosino.

ADAS Diagnostic Solutions is committed to making sure their customers receive supportive documentation, including photos and screenshots of the completed calibration work, which is necessary for collecting proper compensation. “That’s what differentiates us from the dealerships. If you go to the dealership for calibrations, you’ll get an invoice with a single line that says the calibration was completed. When shops come to us, they get all the photos and supporting documentation. You’ll be able to confirm that the calibration was done and view the results of that calibration. You’ll also get service the same day or the next day. Very rarely do we push calibrations out more than one day.”

In addition to calibration work, they provide many other solutions including module programming, airbag system diagnosis, tracing electrical faults, and performing wire repair. ADAS Diagnostic Solutions has built strong relationships with their customer base as many shops bring their cars to them post repair to “make sure that everything is working properly electronically, calibration-wise and scan-wise. We confirm that everything is good with the vehicles, so when they return it to their customers, they can rest assured it’s a good repair all around.” 

They’ve also invested in two mobile units so they can bring the calibration services to their customers. “If a shop has qualifying space, a level floor and lighting, we can do the calibrations at their facility. We also offer a valet service where we will come to the shop, take the vehicle back to our facility to perform the work and then drive it back to the shop.” 

Their commitment to serving the industry and providing information is what’s helped them achieve so much success in a short time. They started with one calibration system and now have four, two of which are mobile, and their staff has grown to five full-time employees and four part-timers. 

Ambrosino goes back with AASP/MA since his earliest days at Fuller Automotive, as the company has always been active with the Alliance. ADAS Diagnostic Solutions is a Silver level sponsor of the association’s Vendor Affinity Program (VAP) and is an active participant at AASP/MA events. 

“We value what the Alliance does for the industry, fighting for critical issues like the labor reimbursement rate and providing education to body shops. We value education. We constantly take I-CAR classes and travel out of state to attend classes, including at the I-CAR Training Center in Illinois. We think it’s awesome that AASP/MA works hard to educate shops and to try to bring everyone on the same page.

“We also value the opportunity to network with body shops at AASP/MA events, whether or not they are existing customers. It’s great to have the opportunity to talk about the industry,” states Ambrosino.

Want more? Check out the September 2024 issue of New England Automotive Report!